Questions about ReFa HEART TOYAMA

• Q.Can this product be used every day?

  A.

  Yes, you can use this product every day. Please refer to the instructions for proper use.

• Q.At what point in my skincare regimen should I use this product?

  A.

  You can use it whenever you notice tangles—such as when you wake up or while you're out and about—but we also recommend it for creating a base before heat-styling or after blow-drying your hair.

• Q.How hard should I press when I use this product?

  A.

  When you first start using the product, use it gently, being careful about how much force you're using and keeping an eye on your hair and scalp.
  Using too much force could hurt your hair or scalp, or damage the product.

• Q.Is this product waterproof?

  A.

  No, it's not waterproof.
  This product is intended to be used on dry hair.

• Q.Is it alright to use this product in abathroom?

  A.

  No. It's not waterproof, so please don't use it in the bathroom. This product is intended to be used on dry hair.

• Q.How should I store it?

  A.

  • • Store it with the cover on.
  • • Do not place the brush directly on a desk or other surfaces with the bristles facing down. It can easily cause the bristles to become deformed or damaged.
  • • Store it out of direct sunlight, avoiding places where it will be exposed to high temperatures or humidity (e.g., the bathroom, car, etc.).
  • • When not in use, store it in a safe place to prevent injury from tripping.
  • • Do not store it within reach of small children or near pets.
  • • Do not store it near any source of fire.
  • • After the product has been kept stored for a long time, make sure there is nothing unusual about it before using it again.

• Q.Can I use this product if I have atopic dermatitis?

  A.

  In cases of atopic dermatitis, allergic reactions to the product may vary from one person to another. Please consult your dermatologist before use.

• Q.How do I clean the product?

  A.

  • • Remove dust, hair, and other dirt from the brush frequently.
  • • Do not leave the brush soaked in hot or cold water.
  • • Do not wipe the brush with thinner, benzine, alcohol, nail polish remover, or other solvents. It may cause discoloration or deterioration of the handle surface, deformation or cracking of parts, or other malfunctions.

  
  

  [Daily cleaning instructions]

  • (1) Wipe off any fingerprints, styling products, and other dirt with a soft cloth soaked in water and wrung out well.
    Use a soft cloth to avoid leaving scratches on the brush. Do not use polishing cloths designed for precious metal, abrasive cloths, or wet wipes that contain alcohol.

  
  

  [For dirt requiring more thorough cleaning]

  • (1) Remove the cover and rinse off any dirt from the brush. Wash it with cold or lukewarm water (approx. 35℃).
  • (2) Shake out any water remaining inside. Water may come out from the gaps, but this is not a product failure.
  • (3) Wipe off any water droplets with a soft cloth.
  • (4) Put on the cover and let it dry in well-ventilated shade.
  • Note: Clean the cover along with the brush as described below.
    Daily cleaning instructions: Wipe clean with a soft cloth soaked in water and wrung out well.
    Cleaning instructions for dirt requiring more thorough cleaning: Wash with cold or lukewarm water (approx.35℃), shake out any remaining water, then air dry.

• Q.Can I use this product on pets?

  A.

  This product is intended for use on human hair.
  Please do not use it on pets. Do not let pets play with it, either.

• Q.Can I use it with a hair dryer?

  A.

  You can, but don't keep the brush in the hot air for a long time if using it when blow-drying your hair. Doing so may deform or damage its parts.

• Q.Can I take the brush out on the go?

  A.

  Yes, you can.
  It's designed to be used on the go, so it comes with a cover that prevents bristles from breaking or bending and keeps them clean.

• Q.Can I use it after applying hair oil?

  A.

  You can use this product with hair oil.
  Brushing your hair after applying hair oil will allow the oil to be evenly distributed throughout your hair and will help to more easily loosen tangles.

• Q.Can I use it if my hair is permed?

  A.

  You can use this product with permed hair.
  Please brush and detangle your hair gradually and carefully without tugging on it forcefully.

• Q.Can I use this product with synthetichair/hair extensions/a wig?

  A.

  [Synthetic hair/hair extensions]
  Do not use this product on hair transplants, partial wigs, or hair extensions, as the product may get caught on the hair and pull it out.
  [Wigs]
  This product should not be used on wigs, as it may get caught on the hair and pull it out.

• Q.Can I get a brush bristles replacement?

  A.

  We do not offer brush bristles replacements.
  If the brush bristles have become noticeably frayed from long-term use, or if the brush becomes warped or broken, please purchase a new one.

• Q.Can I use this product to remove static in my hair?

  A.

  This brush contains an antistatic agent, but we cannot guarantee that it will help remove static from your hair as it can be greatly affected by humidity and other factors.
  If you have problems with staticky hair, please brush your hair slowly.

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