Q.
Can this product be used every day?
A.
Yes, you can use this product every day – as often as you like.
Q.
Can this product be used over makeup?
A.
Do not use this product after putting on makeup.
Your makeup may come off.
Q.
Is it better to use this product before or after applying face lotions, creams and other skincare products?
A.
We recommend using it after applying other skincare products. When you're done, use the included cleaning cloth to wipe off any lotion or cream residue.
Q.
Can I use this product after applying skincare products that contain exfoliating scrubs and/or sulfuric ingredients?
A.
No, you cannot. Doing so may cause discoloration or abrasion of your skin.
Q.
Can this product be used over clothing?
A.
Yes, it can be used over clothing. However, it is designed to deliver microcurrent* only when the handle and rollers are simultaneously in direct contact with the skin.
*Microcurrent is similar to the extremely mild bioelectric current present in the body. You will not feel any stinging or a tingling sensation.
Q.
How much pressure and speed should I use when applying this product to my skin?
A.
When using the Crescent Line or Seagull Line, we recommend lifting upward firmly without using too much force.
When using the rollers, we recommend rolling slowly and gently. Rolling with excessive speed and force could cause stress, bruising and other damage to your skin.
Q.
Can I use this product in the bathtub or shower?
A.
This product meets JIS IPX7 waterproof standards. You may use it in the bathtub or shower, but please refrain from using it in water for more than 30 minutes at a time.
Q.
Can I use this product in hot water with bath salts or bubble bath, or in a hot spring, sauna or pool?
A.
No, you cannot. Doing so may cause discoloration, deterioration or other damage to the product.
Q.
Can this product be carried on an airplane?
A.
Yes, this product can be carried on an airplane. However, not all airlines and airports have the same carry-on polices. If you have any concerns, we recommend checking with the airline or airport security in advance.
Q.
What is the purpose of the solar panel?
A.
The solar panel embedded in the product uses available light to generate microcurrent*.
It does not serve a charging or storage function. Please use in a well-lit environment.
*Microcurrent is akin to an extremely mild biological electrical current. You will not feel any stinging or tingling sensation.
Q.
The rollers rattle and/or rotate unevenly. Can I still use this product?
A.
Due to the structure of the product, there will be some slight rattling or uneven rotation between the rollers. If you feel that there is something wrong with its functionality during use, please contact the store you bought it from and/or MTG customer service.
Q.
Can I still use this product if I have a metal allergy?
A.
People who have had allergic reactions to metal jewelry should not use this product. If you have had allergic reactions to metals other than precious metals, we recommend consulting a dermatologist before use. After getting your doctor's permission to use the product, try it on an inconspicuous area to confirm that no abnormal reaction occurs. If your skin does not react negatively, you may continue to use it.
Q.
Can this product be used during pregnancy or immediately after childbirth?
A.
Please do not use these products during the early stages of pregnancy or immediately after childbirth. Ask your doctor when your skin is at its most sensitive (e.g., while breastfeeding or during menstruation), and avoid using these products during those times.
Q.
Can I use these products if I have atopic dermatitis?
A.
In cases of atopic dermatitis, allergic reactions to the product may vary from one person to another. Please consult your dermatologist before use.
Q.
Are there any areas where I should not use this product?
A.
Please do not use it on any mucus membranes, or anywhere you are having a skin problem. This includes areas with injuries, open sores, inflammation, or sunburn.
Q.
What is CAXA?
A.
CAXA is a traditional Eastern beauty method developed over 2,000 years ago where a special plate is used to press and pull up the skin.
Q.
How do I clean the product?
A.
Wipe off fingerprints and other smudges with the included Cleansing Cloth. <When the product is very dirty> (1) Clean off any dirt or residue by rinsing the product with cold or lukewarm water (35°C or below). If the product needs further cleaning, wipe with a wrung-out cloth that has been soaked in neutral detergent diluted with cold or lukewarm water. After wiping, rinse off with cold or lukewarm water. (2) Hold the product upright and shake it up and down to remove any water remaining inside. Water may leak from the gaps between the rollers and the product itself. However, this is not representative of a product defect. (3) Wipe off water droplets. Use a soft cloth to avoid scratching the surface of the product. Do not use an abrasive cloth (such as metal polishing cloths), or pre-moistened wipes containing alcohol. (4) Air-dry in a well-ventilated and shady location.
